Help!

We are always ready to help you. No need to wait on hold when you have income tax questions. Our Live Chat support team can answer your tax questions and help you get the most out of online.To provide the best support possible, Please read the following. If you still need help feel free to contact us either by phone or e-mail.

What is the Tax Drop-off Service?

The Tax Drop-off Service is a convenient way to work with a tax professional on your terms. Just complete a 10-minute online questionnaire that includes basic contact information, and outlines your specific tax needs. Then, you choose how you want to "drop off" your tax documents - print the questionnaire and walk-in to your closest tax office, or submit your information online and work with a tax pro from home using phone, fax and email.

Do I need an appointment to visit an Home Town Tax office?

Home Town Tax welcomes walk-ins. We offer three ways for you to have your taxes completed in our retail offices.

  Walk into any office and have your taxes prepared.

  Make an appointment to be sure lots of other clients didn't have the same idea

  Drop off your tax materials and an expert tax professional will prepare your taxes for you to pick up at your     convenience.

Why should I come to an Home Town Tax's office?

There are nearly 500 changes to the tax laws for 2003. H&R Block guarantees we will get you the maximum refund you are entitled. If we don't get you everything you are due - our tax preparation is free.

I want my refund today. How do I do that?

Home Town Tax has several options for you to get your refund FAST! Ask your tax professional to explain the options and you choose which one is right for you.

How much does the Drop-off Service cost?

There is no cost for this service; however you will be responsible for your tax preparation fees. Tax preparation fees will vary based on the complexity of your tax return.If you choose to print the questionnaire and visit an office, just ask your tax professional for an estimate. If you prefer to stay online and have your taxes prepared remotely, use the simple fee estimator within the program before transmitting your tax information.

What if I have questions while preparing my taxes?

We are always here to help you.You can access our Help for more in-depth topics, or take advantage of free support via chat.